Shipping policy

Effective Date: November 9, 2025
Company: Frenchie Coffee Roasters LLC
Address: 208 Pfeil Rd, Cibolo, TX 78108

1. General Overview

Frenchie Coffee Roasters LLC (“we,” “our,” or “us”) ships freshly roasted coffee, merchandise, and related products from our facility in Cibolo, Texas to customers across the United States.

We take great care to ensure your order arrives safely and promptly. This Shipping Policy explains how we process, ship, and deliver your items, as well as what to expect once your order has been placed.

2. Processing Times

  • Standard processing: Orders are typically processed and shipped within 2–10 business days of purchase (Monday through Friday, excluding holidays).

  • Pre-orders / backorders: If an item is out of stock or part of a pre-order, you’ll be notified at checkout or by email with estimated ship dates.

  • Subscription orders: Subscription shipments follow a monthly delivery interval. You can adjust or pause subscriptions through your account or by emailing us.

3. Shipping Rates

  • Standard (USPS Ground Advantage or UPS Ground)
    Calculated at checkout.
    Estimated delivery 3-7 business days.

  • Priority (USPS Priority Mail)
    Calculated at checkout.
    Estimated delivery 2-4 business days.

  • Free Shipping Subscriptions Only
    Estimated delivery 3-7 business days.
    Automatically applied to coffee subscriptions only.

  • Shipping costs are calculated automatically based on weight, distance, and carrier rates.

4. Delivery Times

  • Domestic orders: Average 3–7 business days after shipment confirmation.

  • Holiday periods or rural addresses: May require additional time.

  • PO Boxes: USPS shipping is required for all PO Box deliveries.

  • APO/FPO/DPO: We ship via USPS to most military addresses; transit times may vary.

  • In-store pickup: Customers near our Cibolo location may select “Local Pickup” (when available). Pickup hours and address will be provided at checkout and confirmation email.
    Note: Once your order is handed to the carrier, transit times are out of our control.

5. Order Tracking

Once your order ships, you’ll receive a shipment confirmation email containing your tracking number and carrier link.
Tracking updates may take 24–48 hours to appear after the carrier scans your package.

To track your order:

  1. Check your confirmation email for the tracking number.

  2. Visit the carrier’s website (USPS or UPS) to view progress.

If you can’t locate your confirmation email, contact us at frenchiecoffee@gmail.com with your order number.

6. Shipping Restrictions

  • We currently ship within the United States only (including Hawaii and Alaska).

  • We do not ship to U.S. territories, international destinations, or freight-forwarding addresses at this time.

  • We cannot deliver to addresses that do not match the billing verification required by payment processors.

7. Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide a correct, complete shipping address.
If an order is returned due to an incorrect or undeliverable address:

  • You may request reshipment after paying the new shipping cost.

  • Original shipping costs are non-refundable once the order has left our facility.

Please double-check your address during checkout to avoid delays.

8. Lost, Damaged, or Stolen Packages

We want every order to arrive safely. If your package is lost, damaged, or stolen:

  1. Lost packages: Wait 7 business days after the expected delivery date, then contact [insert email]. We’ll help file a claim with the carrier.

  2. Damaged packages: Email us photos of both the product and packaging within 48 hours of delivery for review.

  3. Stolen packages (marked “Delivered”): Contact your local post office or UPS first. We will assist with filing a claim but cannot guarantee refunds or replacements once delivery is confirmed by the carrier.

We handle these on a case-by-case basis with fairness and documentation.

9. Subscription Shipments

Subscription orders ship automatically according to monthly interval.
Changes must be made at least 48 hours before your next renewal date.
You can manage subscriptions via your online account or by emailing us directly.

If a recurring shipment fails due to a payment issue, we’ll email you to update your information before the next cycle.

10. Event & Mobile Cart Deliveries

For event bookings or coffee-cart catering:

  • Delivery and setup details are confirmed in your event contract.

  • On-site delivery, travel, and teardown times may vary based on location and event type.

  • We do not ship brewed coffee or perishable event items through carriers.

11. International Orders (Future Policy Placeholder)

At this time, we do not offer international shipping.
If this changes, we will update this page with new rates, carriers, and customs requirements.

12. Delays & Force Majeure

We are not responsible for shipping delays due to carrier disruptions, weather, natural disasters, labor strikes, or other events beyond our control.
We will make reasonable efforts to notify affected customers when delays occur.

13. Contact Us

For shipping-related questions, please contact:

Frenchie Coffee Roasters LLC
📍 200 Pfeil Rd, Cibolo, TX 78108
📧 frenchiecoffee@gmail.com

We typically respond within 1–5 business days.